Effective Date: February 13th, 2026
Company Name: Excel Limousine Service Ltd.
Website: https://www.excellimousine.ca
Business Phone: 604 433 3550
Excel Limousine Service Ltd. (“Excel Limousine,” “we,” “us,” or “our”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This page explains what personal information we collect, how we use it, who we share it with, and the terms governing SMS communications.
1. What Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
- Full name
- Email address
- Phone number
- Billing address
Booking & Service Information
- Pickup and drop-off locations
- Date and time of service
- Flight details (if applicable)
- Special instructions or service requests
Payment Information
- Credit card or billing details (processed securely through third-party payment processors)
- Transaction details
Website & Technical Information
- IP address
- Browser type
- Device information
- Cookies and analytics data
SMS Information
- Mobile phone number
- Message content
- Opt-in and opt-out status
- Communication history
2. How Personal Information Is Used
We use personal information to:
- Process and manage reservations
- Provide limousine and transportation services
- Send booking confirmations and service updates
- Respond to customer inquiries
- Process payments
- Send SMS communications (if you text us or opt in)
- Improve our website and services
- Comply with legal and regulatory requirements
We do not sell, rent, barter, or trade your personal information.
3. Who Personal Information Is Shared With
We may share personal information only with:
- Secure third-party payment processors
- Website hosting providers
- IT service providers
- SMS and communication platform providers
- Legal authorities if required by law
All service providers are required to protect your information.
SMS consent is not shared with third parties or affiliates.
4. SMS Communications & Terms of Service
How Customers Opt In
Customers may text Excel Limousine Service Ltd. at 604 433 3550 after seeing our phone number displayed on our website at https://www.excellimousine.ca.
By texting Excel Limousine Service Ltd. at 604 433 3550, you agree to receive conversational (external) SMS messages from Excel Limousine Service Ltd.
Types of Messages You May Receive
Messages may include:
- Booking confirmations
- Reservation updates
- Service reminders
- Customer support responses
- Service-related notifications
Message Frequency
Messaging frequency may vary depending on your interaction with us.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out at any time by replying:
STOP
After you send STOP, you will receive confirmation of your opt-out status and will no longer receive SMS messages from us.
5. Website Compliance Disclosure
Our website is publicly accessible and clearly displays:
- Our business phone number (604 433 3550)
- Information about the type of SMS messages sent
- How to opt out (STOP)
- How to request help (HELP)
- Message frequency disclosure
- Message and data rate disclosure
- A link to this Privacy Policy
By texting 604 433 3550, you acknowledge and agree to these terms.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve website functionality
- Analyze traffic patterns
- Enhance user experience
You may disable cookies through your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
Payment transactions are processed using secure encryption technologies via trusted third-party providers.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
You may request:
- Access to your personal information
- Corrections to inaccurate information
- Withdrawal of consent (subject to legal or contractual restrictions)
To make a request, please contact us through our website at:
10. Updates to This Policy
We may update this Privacy Policy and SMS Terms from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Information
Excel Limousine Service Ltd.
Website: https://www.excellimousine.ca
Phone: 604 433 3550